I'll make up a little character profile on the Mayor for you as soon as I'm able to (probably over the weekend) and get back to you. In the meantime, I can say that they would have better luck getting through with a letter than a phone call, but if they were persistent, they'd probably be able to get a hearing.

If you let me know what your character would be asking about, I can make up a quick list of what he'd be told for you and send it along with the Mayor's profile!